Q3 2024 Earnings Conference Call Recaps: Salesforce (CRM)
Bespoke’s Conference Call Recaps use AI to summarize lengthy earnings calls. The commentary below is AI-generated and then edited by Bespoke for quality control. As always, none of these summaries should be construed as recommendations to buy or sell any securities, and investors should do their own research and/or consult with a financial professional before making any investment decisions.
Our latest recap available to Bespoke subscribers covers Salesforce’s (CRM) Q3 2025 earnings call.
Salesforce (CRM) is a global leader in customer relationship management (CRM) software, offering a comprehensive platform that integrates sales, service, marketing, commerce, analytics, and more. Powered by AI and data-driven insights, CRM helps businesses automate workflows, engage customers, and optimize operations. With its pioneering Agentforce platform, CRM is at the forefront of digital labor and AI transformation, showcasing how AI can revolutionize productivity across industries. This quarter, CRM highlighted the rapid adoption of Agentforce, its AI-powered digital labor platform, with over 200 deals closed since its October launch. The company reported $9.44 billion in revenue, up 8% YoY, with Data Cloud integrated into eight of its top ten deals. CEO Marc Benioff emphasized Agentforce’s scalability, projecting it could deflect 25%-50% of human service cases. The upcoming launch of Agentforce 2.0 was teased as a game-changer. Strong multi-cloud demand and international expansion also stood out, driving resilience in key industries like healthcare and manufacturing. CRM opened 10% higher on 12/4 on new excitement around digital labor, despite a miss on the bottom line…
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Bespoke’s Morning Lineup – 12/4/24 – A Perfect After Hours Session
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“If I read as many books as most men do, I would be as dull-witted as they are.” – Thomas Hobbes
Below is a snippet of commentary from today’s Morning Lineup. Start a two-week trial to Bespoke Premium to view the full report.
Markets are looking to start the day positively with several key economic reports and Fed speakers. The ADP Employment report just hit the tape and came in modestly weaker than forecasts. Still coming up, we have the ISM Services report at 10 AM which is expected to fall slightly from 56.0 down to 55.6. Besides the economic data, we’ll also get the Beige book at 2 PM Eastern and some Fed speakers, including the Chair himself who will appear at the Dealbook Summit at 1:45 Eastern.
There’s a lot of important economic and Fed-related data for the market to navigate today. Still, bulls can only hope that the news comes in as positive as yesterday’s earnings reports after the close. As mentioned in yesterday’s email, Salesforce (CRM) was the big report of the after-hours session. While expectations were already high, the stock exceeded the bar trading 13% higher in the pre-market. That puts it on pace for the largest upside gap in reaction to earnings since March 2023. If the gains hold through the end of the session, it would be the best one-day reaction to earnings since August 2020.
CRM may be a company with a market cap of $350 billion, but regarding earnings, it’s extremely volatile. Historically, the stock’s average one-day change in reaction to earnings has been nearly 7%, but as shown in the chart below, two of its last three reports have been followed by double-digit percentage moves in reaction to earnings. Typically, you expect stocks to become less volatile in reaction to earnings as they become larger, but as CRM and other mega-cap stocks have illustrated in recent quarters, that doesn’t always seem to be the case.
We showed this chart yesterday, but we wanted to update it to include yesterday and today. Provided CRM doesn’t reverse course and trade sharply lower on the session, today will be the 54th day in a row that the stock has closed at overbought levels (1+ standard deviations above 50-DMA). That’s already easily a record high, but with CRM trading 2.8 standard deviations above its 50-DMA this morning, there’s the potential for this streak to extend several more days.
What makes yesterday’s after-hours earnings news even more impressive is that CRM’s surge was relatively modest. Of the four companies that reported after the close with sales of $500 million or more, CRM is trading up the least and is the only one that didn’t report an earnings triple play! As shown in the table, Marvell (MRVL) and Okta (OKTA) are both up slightly more in the pre-market, and Pure Storage (PSTG) is trading up over 20%. It’s hard to remember another time when four mid-to-large companies reported earnings after-hours and they traded up at least 10%. Looking at how these companies traded heading into earnings, it’s not as though they hadn’t rallied into their earnings reports. As of yesterday’s close, all four were above their 50 DMAs, three were at overbought levels, and two were up over 50%!
The Closer – KISS Basket, Jobs, Korea – 12/3/24
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Looking for deeper insight into markets? In tonight’s Closer sent to Bespoke Institutional clients, we start with an update of our KISS basket (page 1). We then dive into the latest jobs data in the form of the JOLTS report (page 2) and Indeed job postings (page 3). We then provide commentary regarding the situation in Korea (page 4) and close out with updates of the Logistics Managers Index (page 5) and Purdue Agricultural Barometer (page 6).
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Daily Sector Snapshot — 12/3/24
South Korea ETF (EWY) Reaching New Lows
Although US equities are mostly flat today, South Korean equities have been much more eventful. News broke today that the country’s President Yoon Suk Yeol declared martial law which was then contested by the National Assembly shortly thereafter. The catalyst for the declaration was claims to address what he described as communist/North Korean sympathetic parties conducting anti-state activities including budget disputes and impeachments. While the event is still unfolding, in response to the political tensions, the MSCI South Korea ETF (EWY) is down 2.35% as of this writing. That makes for the fifth straight day of declines, resulting in the ETF trading at its lowest level in over a year.
In the table below, we show the 22 country ETFs tracked in our Global Macro Dashboard (which was most recently updated last week). As shown, South Korea (EWY) is by far the worst performer today and it is also now the only one trading at a 52-week low too. In total, EWY is now down over 15% year to date with only Mexico (EWW) and Brazil (EWZ) falling more. Of those, EWZ is also the only country ETF that is now more oversold than South Korea. On the flip side, other Asian country ETFs like Japan (EWJ) and Singapore (EWS) have been moving higher into overbought territory.
Bespoke Stock Scores — 12/3/24
Chart of the Day – Dollar Rallies and Their Impact on Equities
Bespoke’s Morning Lineup – 12/3/24 – Software Picks Up the Slack
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“You never bet on the end of the world, that only happens once, and the odds of something that happens once in an eternity are pretty long.” – Art Cashin
Below is a snippet of commentary from today’s Morning Lineup. Start a two-week trial to Bespoke Premium to view the full report.
Futures indicate another trendless morning with extremely modest gains or losses depending on the index you want to examine. The economic calendar is on the light side, with October JOLTS being the only notable report. However, we will also hear comments from Fed Governor Kugler and Chicago Fed President Goolsbee later today.
Overnight in Asia, major equity benchmarks were higher across the board. The most notable economic report in the region was South Korean inflation which increased 1.5% y/y compared to a rate of 1.3% in October but was lower than the 1.7% consensus forecast. On the trade front, the Chinese government retaliated against the increased US export restrictions on advanced chip technologies by saying it would restrict certain rare earth materials to the US.
In Europe, stocks are also higher this morning, with the STOXX 600 trading up over 0.4%. In France, the CAC 40 was up close to 1% despite the political turmoil in the country. Opposition parties are on track to back a no-confidence vote to remove PM Michel Barnier.
Semiconductors make up a large part of the Technology sector, so the fact that the Philadelphia Semiconductor Index (SOX) has declined over 10% in roughly the last six months while shares of Nvidia (NVDA) are flat would lead you to believe that the overall sector has been weak. While it hasn’t been a leader, the Technology sector has rallied over 3% since NVDA and the semis peaked in the summer. A big reason for that strength is that as semis dropped the ball, software jumped in and dribbled it right down the court.
Since the closing high in the SOX on 7/10, the software group, as measured by the iShares Expanded Tech-Software ETF (IGV) has rallied over 20%. Through the close yesterday, IGV was 1.5 standard deviations above its 50-day moving average (DMA), but that’s down from more than three standard deviations above its 50-DMA on 11/11, which was the most overbought level since August 2020. All totaled, IGV has closed at overbought levels (1+ standard deviations above its 50-DMA) for 21 trading days.
The largest component in IGV, accounting for just over 9% of the ETF’s assets, is Salesforce (CRM). CRM had a rough start to 2024, and the bottom fell out of the stock in May when the company reported weaker-than-expected sales for the first time since 2006. As shown in the chart below, the 19.7% decline in reaction to that miss was the most negative reaction to an earnings report for CRM since it went public in 2004. It also marked the low for the stock, and it has rallied more than 56% since then.
While CRM shares are currently not quite as overbought as IGV, yesterday marked the 52nd day in a row that the stock closed at overbought levels. That’s the longest streak of overbought readings since its IPO 20 years ago!
The Closer – PMIs, Construction, Positioning Shifts – 12/2/24
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Looking for deeper insight into markets? In tonight’s Closer sent to Bespoke Institutional clients, we begin with a review of the latest PMI data (page 1) in addition to the latest construction figures (pages 2 & 3). We then review the latest positioning figures from the CFTC’s Commitments of Traders report (pages 4 – 7).
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